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I could see that the unit is running with an older version of firmware and the firmware needs to be updated. Promise Technical Support will support your hardware and compatible drives for as long as you own it.
#PROMISE PEGASUS R4 DRIVE DEAD OFFLINE#
Since the Logical Drives are marked as offline there could be data loss. When the Pegasus is working properly, a drive is marked Offline/Dead/Stale for a good reason. An than in the utility App "rebuild" and he will use the formated disk for rebuilding your RAID.Īt least it did so in my case. Description: Physical Disk is marked as DEAD due to removal-I do not see any errors on the drive. I have heard others report it takes longer (as long as 30hrs), and I guess that depends on whether its 4tb or 8tb. The literature that came with it says synchronization takes around 10 hrs. Now in the utility App make from the disk an " unconfigured" one. Its been 48hrs since I installed a Promise Pegasus R4 8tb Thunderbolt drive. put ik back in the slide en put in in de promise system. Science (AAAS) has necessarily played a major role in the debates over choices and responsibilities arising.
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This is also the point were you can see wethher the disk is still usable, In my case the disk was still OK.Īfter the new partioning and formatting The disk is seen as a new disk by promise. The American Association for the Advancement of.
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Promise recognised my disk still after simple formatting. But dont forget also to renew the partition on the disk. You cannot use the Promise box because he regognises the disk as dead. Remove the disk from the slide (4 mounts see manual)įormat the disk on an external disk system (in the Netherlands about 35 Euro). I also accidentaly removed one disk when the systen was swithced on.Īt first stay of all your other disk from now on!!!!!!
#PROMISE PEGASUS R4 DRIVE DEAD HOW TO#
Yes,you could delete disk array and recreate RAID 5 with three physical disk and leaving the other slot empty.Make sure to backup the data before deleting array.Please go to the link below to check our KB article on how to create a new Disk Array and the Logical Drive.Īlso drives could be marked as dead due to many possible reasons, accidentally removing drive when unit is turned on, power outage or drive encountered bad errors.We could rebuild the dead drive ,if there is no error in the drive.In order to find the exact problem please open case in and attach the latest subsystem report.Ģ) Click subsystem information icon on the top of the window.ģ) Click the lock symbol on the left bottom corner of the screen to unlock the utility.Ĥ) Click on save service report button to save the subsystem report and attach it to this case.